Privacy policy

Effective Date: 15/09/2025
Website: https://prajashvi.com
Business Name: Prajashvi (Ethnic Wear Boutique)
Contact Email: support@prajashvi.com

Business Address: Surat, Gujarat, India

1. Introduction

At Prajashvi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, place an order, or interact with us through email, WhatsApp, or any other channel.

By accessing or using our services, you agree to the practices described in this Privacy Policy, in accordance with applicable laws of India.

2. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name

  • Email address

  • Phone number / WhatsApp number

  • Billing address & shipping address

  • Payment details (processed securely by our payment partners; we do not store full card/bank details)

b) Non-Personal Information

  • Device details (browser, operating system, IP address)

  • Website usage data (pages visited, time spent, referring website)

  • Cookies and tracking technologies

3. How We Use Your Information

We use your information for purposes such as:

  • Processing and delivering your orders

  • Verifying Cash on Delivery (COD) orders via call or WhatsApp

  • Providing customer support and responding to queries

  • Sending order updates, promotional offers, and newsletters (you may opt out anytime)

  • Improving our website, services, and user experience

  • Detecting fraud, misuse, or suspicious activities

4. Sharing of Information

We respect your privacy and do not sell, rent, or trade your information. However, we may share data with:

  • Logistics / Courier Partners (for delivery and returns)

  • Payment Gateway Providers (for secure online transactions)

  • IT & Marketing Service Providers (for website hosting, analytics, email campaigns)

  • Legal Authorities if required under applicable laws

5. Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

  • Improve your browsing experience

  • Remember your preferences

  • Analyze site traffic and performance

  • Show personalized promotions

You can disable cookies in your browser, but some features of our site may not function properly.

6. Data Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption, secure payment gateways, and restricted data access.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary for:

  • Order fulfillment

  • Legal and accounting requirements

  • Business record keeping

If you wish to have your data deleted, you may contact us at 
support@prajashvi.com

8. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to your information

  • Request deletion of your personal data (subject to order/financial record requirements)

  • Opt-out of promotional communications at any time

9. Children’s Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect data from minors.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. The revised policy will be posted on this page with the updated effective date.

12. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

📧 Email: support@prajashvi.com

📞 WhatsApp Support: +91 9712363959
🏠 Address: Surat, Gujarat, India